The Middleman Just Lost His Best Customer

Hey Income Traders,

On Monday, I told you I like Meta Platforms (META) and that Booking Holdings (BKNG) was the one I'd leave.

I wasn't trying to be clever.

I wanted to show you what agentic AI does to a business, and we got the lesson in real time this week.

Since the show, META climbed from $720 to $777, and Booking slid from $168 to $157.41. Meta just put up its best month since July 2013. I'd rather skip the victory lap, though, because this is the cleanest live example yet of something you need to understand.

You ask a chatbot a question and it answers.

You hand an agent a goal, and it breaks the job into steps, uses whatever tools you've connected (your email, your calendar, a payment method, a website), checks its own work and keeps going until the job's done.

Ask a chatbot about Lisbon and you'll get a nice itinerary.

An agent books the flight, the hotel and the dinner table while you're stuck in a meeting. A chatbot waits on you, which makes you the slowest part of the loop, and an agent cuts you out of it.

One more time for everybody in the back: time compresses once agents show up.

Meta calls its agent Muse. It launched September 8th, shot to number one on Apple's U.S. App Store, and it can send emails, book tickets, fill out forms and shop for you. At Connect last Wednesday, Zuckerberg described Muse on his glasses ordering groceries from Instacart in the middle of a conversation about a recipe.

He also laid out how Meta gets paid. Muse stays free for heavy use, and in his words, "over time we will profit by taking a small fee from transactions." Park an agent between people and everyone they spend money with, and you collect the toll.

A Seat at Someone Else's Table

Booking, Expedia (EXPE) and Airbnb (ABNB) exist because checking every hotel and airline yourself is a chore. So we let a middleman do the digging and pay a fee buried in the price. Muse can compare and complete the booking directly with the hotel or airline, which removes the reason to visit the aggregator at all.

Expedia signed on with Muse on September 22 instead of fighting it, and Booking has no comparable deal. Expedia fell 7.7 percent the next day anyway, worse than Booking's 5.1 percent drop. A seat at the agent's table didn't protect the fee, because the agent still holds the customer.

Bloomberg Intelligence figures that if agents take 5 to 10 percent of travel, ride-hailing and delivery business, the lost revenue could top $5 billion. The selling spread well past travel, too. Goldman Sachs tracks a "consumer inertia" basket (companies that profit when customers never bother to switch), and on Tuesday it had its worst day in nearly six months.

Allstate (ALL) fell 5.5%. Charles Schwab (SCHW) dropped more than 6%, and Planet Fitness (PLNT) sank as much as 11%. Those businesses lived on people not bothering to shop around, and now those people have a tireless assistant that always bothers.

To be fair, Booking had a rough month before Muse showed up. An EU court upheld the block on its eTraveli deal on September 9th, oil pushed back above $100 and the Fed hiked. Muse is also barely two weeks old, and nobody's shown bookings actually leaving these platforms yet.

The fee may shrink instead of vanishing, and Airbnb's one-of-a-kind listings can't be booked anywhere else. You don't have to believe the threat is fatal to see why Booking stopped looking like a bargain.

The Question I'm Asking of Every Stock

I'm running every position in my book through the same filter. Does the company control something scarce you can't buy anywhere else, or does it just stand in the middle? Does its profit depend on customers never checking, or does it belong to the plumbing (security, trust, payment rails) that gets busier once software starts spending money?

Underneath all of it, an agent doesn't answer once. It loops, making dozens of model calls to finish a single job. Every one of those calls eats compute, memory and power, so agents hand those industries a demand shock.

Even Muse Has a Locked Door

I won't pretend META's a free lunch either. Topping the App Store doesn't put money in the bank, and Meta hasn't said how many people signed up for its $20 or $100 monthly tiers. Amazon already blocked Muse from its store, so the fight over who gets to talk to your agent has barely started.

Whatever you own, ask which side of the agent it's on.

Here for a good time AND a long time,

Hans

Hans Albrecht

Hans Albrecht

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About the Author

Hans Albrecht

Hans Albrecht

Former CBOE floor trader and CIO at Karman Line Capital. Author of ‘The Option Traders Hedge Fund’ with over 30 years of options trading experience.

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