Professional Traders. Accessible trades. Engaged community. Daily education. Join, learn, and trade anytime

Frequently Asked Questions

Find quick answers to common questions about memberships, trading, live sessions, and more.

Getting Started

Once you purchase a membership (or are credited one), you’ll receive a welcome email with your login credentials. If you don’t receive this email within an hour, please contact us at [email protected] or call (888) 872-3301.

You can log in by visiting the Login page on Option Pit. Or, use the Members Login button on the homepage. Need help navigating? Watch our website tutorial video for a quick walkthrough.

Once you’re logged in, click the Members tab on the main menu. Your membership page will be listed there.

Trading & Content

Each membership has a Trade Archive tab. That’s where you’ll find all open and closed trades recommended for your subscription.

You’ll find the full live session schedule on the OP Calendar, located under the More tab in the navigation menu.

You’ll find direct links to your live sessions right on your membership page(s).

Stream quality can be affected by your internet connection speed. Try closing other applications, checking your internet speed, or switching to a wired connection if possible. If issues persist, contact our support team for assistance.

Memberships & Billing

Descriptions of all available memberships are listed under the Services tab. You can also view our full membership options and pricing details.

Please review our full refund policy for detailed information about refunds, cancellations, and subscription terms.

You can find our complete Terms of Use document which outlines all terms and conditions for using Option Pit services.

Broker Information

Important: Option Pit is not a broker, dealer, or licensed investment advisor. We are a publisher and are prohibited from providing individual investment advice. Selecting a broker is a personal choice. Many of our U.S.-based traders and members use E*TRADE or TD Ameritrade, and many in Canada like to use Questrade, TD, or Interactive Brokers. It’s your money, so we encourage you to select the broker that best fits your needs. Consider factors like minimum opening balances, commission rates, platform tools, and available features.

Live Chatroom Guidelines

To ensure a positive and productive experience for everyone, please adhere to the following rules and guidelines:

Treat all members with respect. Disagreements are fine, but always maintain a professional tone. Personal attacks or offensive language will not be tolerated.

Keep discussions relevant to trading and financial topics. Off-topic discussions should be taken to private messages.

Avoid unsolicited advertising, promotional content, or links to external services.

Do not share anyone’s private information without consent. Respect other traders’ privacy.

This is a space for sharing ideas and insights, but remember that no one here is licensed to offer financial or investment advice. Always do your own research.

Never pressure others to take trades or follow specific strategies. Everyone is responsible for their own decisions.

Encourage constructive discussions. If you’re providing information or analysis, be clear and helpful to others.

By participating in this chatroom, you agree to follow these guidelines to ensure a supportive and respectful environment for all traders.

Thank you for being a part of the community!

Need More Help?

Our Customer Care Team is here for you!

Call Us

Monday–Friday
9:00 AM – 5:00 PM ET

Email Us

We’ll respond within
24 business hours

Book a Call

Schedule a time to chat

Option Pit is not a broker, dealer, or licensed investment advisor.
We are a publisher and are prohibited from providing individual investment advice. No person or company mentioned should be considered as permitted to engage in rendering personalized investment, legal, or other professional advice as an agent of Option Pit. Option Pit does not receive any compensation for broker recommendations. Any contact and resulting relationship is strictly between you and the company. Always do your own research and due diligence before making any trading or investment decisions.